Privacy Policy

Effective date: April 7, 2026

This Privacy Policy describes how nSilence ("we", "us", "our") collects, uses, and protects your personal information when you use our websites, applications, and digital products ("Services"). We are committed to protecting your privacy and handling your data transparently.

1. Information We Collect

1.1 Information You Provide

• Account information: name, email address, and password when you create an account.
• Profile information: display name, avatar, time zone, language, and other preferences you configure.
• Content and data: any information, text, files, or other content you create, upload, or store through our Services.
• Contact form submissions: your name, email, and message when you contact us through our website.
• Payment information: when you subscribe to a paid plan, payment details are collected and processed by our third-party payment providers (see Section 4). We do not store your full payment card details on our servers.

1.2 Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type, and user agent.
• Usage data: pages visited, features used, session duration, and actions taken within our Services.
• Cookies: we use only essential cookies necessary for authentication and session management. We do not use tracking or advertising cookies. See Section 7 for details.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services.
• Process payments and manage subscriptions.
• Send transactional communications (account verification, password resets, subscription confirmations). We do not send marketing emails.
• Respond to your inquiries and provide customer support.
• Detect, prevent, and address security issues, fraud, and technical problems.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract performance: processing necessary to provide you with the Services you signed up for.
• Legitimate interest: security monitoring, fraud prevention, and service improvement.
• Legal obligation: compliance with applicable laws (e.g., tax record retention).
• Consent: where required, such as for optional features or third-party integrations.

4. Third-Party Services

We use the following categories of third-party service providers to operate our Services. Data shared with each provider is limited to what is necessary for their function:

• Payment processing: Stripe and/or Polar process your payments. They receive your payment details, name, and email to complete transactions. Their privacy policies govern their handling of your payment data.
• AI and machine learning: some of our products use third-party AI services (such as Google and Deepgram) to power features like transcription or content structuring. Data sent to these providers is processed according to their privacy policies and data processing agreements.
• Email delivery: we use transactional email providers (such as Resend) to send account-related emails. They receive your email address and message content.
• Authentication: if you sign in with a third-party provider (such as Google), we receive your name, email, and profile picture from that provider. We do not receive your password.
• Spam prevention: our contact form uses ALTCHA, a self-hosted proof-of-work verification system. ALTCHA does not use cookies, does not track users, and does not send any data to third parties. All verification is performed locally on our servers.

5. Data Storage and Security

• Our primary infrastructure is located in the European Union. Some data may be processed by third-party providers in other jurisdictions (such as the United States) under appropriate safeguards.
• All data is transmitted over encrypted connections (TLS/SSL).
• Passwords are hashed using industry-standard algorithms.
• We implement access controls, rate limiting, and regular encrypted backups to protect your data.
• In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities within 72 hours as required by GDPR.

6. Data Retention

• Active accounts: your data is retained for as long as your account is active.
• Deleted accounts: upon account deletion, your personal data is permanently removed within 30 days. Encrypted backups containing residual data are purged within 90 days.
• Payment records: transaction records are retained for up to 7 years to comply with tax and accounting regulations.
• Contact form submissions: retained only as long as needed to respond to your inquiry.

7. Cookies

We use only essential cookies required for our Services to function:

• Session cookies: to keep you signed in and maintain your session.
• Preference cookies: to remember your language and display settings.

We do not use analytics, advertising, or third-party tracking cookies.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data.
• Portability: request your data in a structured, machine-readable format.
• Restriction: request that we limit processing of your data.
• Objection: object to processing based on legitimate interest.

To exercise any of these rights, contact us at . We will respond within 30 days.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. International Data Transfers

If you access our Services from outside the European Union, your data may be transferred to and processed in the EU or other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data during transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice within our Services. The "Effective date" at the top of this page indicates when the policy was last revised.

12. Contact

If you have questions or concerns about this Privacy Policy or your personal data, contact us at .